If a document is under review

If one of your documents shows a notice saying it is under review, this page explains what that means and what to do about it.

The short version: the document has been unpublished while a member of our staff looks at it. Its link shows an “unavailable” page to anyone who opens it. Nothing has been deleted, nothing has happened to your account, and your other documents are unaffected.

Last updated: 20 October 2026

Why a document gets reviewed

One of two things has happened.

Somebody reported it. Anyone who can open a document can report it to us. We look at every report, and reviewing a document is not the same as agreeing with the person who reported it.

Or an automated check matched it. When a document finishes converting, we match the text we already extract from it against a short list of markers associated with phishing and spam — for example, wording that asks a reader to confirm account details or passwords, a page that is almost entirely outbound links with very little writing, a link our scanner has flagged as unsafe, or a document published within minutes of the account being created.

That check is deliberately blunt, and it decides nothing. It cannot unpublish a document. All it does is put the document in a list for a person to look at. A document is only ever unpublished by a named member of staff who has opened it and made a decision.

Why an ordinary document might be flagged

Because the markers describe shapes, not intent, and honest documents sometimes have the same shape. We see this most often with:

• Financial and professional documents that discuss banks, payment providers or tax, and also use words like “account”, “verify” or “sign in” in an entirely normal way.
• Link directories and resource lists — a page of useful links with little surrounding text looks a lot like a page built purely for links.
• A first document published very quickly by somebody who signed up specifically to publish it, which is exactly what we hope people do.

None of these is a problem, and none of them on its own causes a review. If one of yours has been unpublished and you think it is ordinary, you are probably right and we would like to know.

What happens to your document

While it is under review:

• The share link and any embed show an “unavailable” page rather than your document.
• The pages themselves are untouched, and so is the original file you uploaded.
• You can still see the document in your dashboard, including its analytics.
• You cannot republish it yourself. That is deliberate — if a review could be undone by the account being reviewed, it would not be a review.

How to get it looked at

Reply to us. Email [email protected] with the document’s name, and say briefly what it is and who it is for. You do not need to make a case or send evidence; context is usually enough, and a sentence is usually plenty.

We aim to come back to you within one working day. If we agree it is fine, we republish it at its original link — the same URL, so anything you have already shared or embedded starts working again without you changing anything.

If we think it does breach our Acceptable Use Policy, we will tell you which part and why, and you can reply and disagree. A person makes that decision, and a person reads your reply.

What this is not

It is not a ban. You can still sign in, your other documents are live, and your account and billing are unaffected.

It is not deletion. We do not delete customer documents as a moderation step — unpublishing is reversible and we would rather be able to undo a mistake. Your pages and your original file stay where they are.

It is not a judgement about you. Most reviews end with the document being republished.

What we look at, and what we do not

When a member of staff opens a document to review it, they see the pages we rendered from your file. They do not see the original file you uploaded, and they cannot open documents you sell. Every access is recorded before it happens — who looked, when, and why — and kept for three years.

The full detail is in our Privacy Policy and in What we monitor.